GENERAL INFO
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FRAME WARRANTY
As an authorized dealer, each frame includes a one time, one year manufacturer warranty from the date of purchase. All our eyewear is thoroughly inspected prior to leaving our facility and is checked for any scratches, defects and/or imperfections. The warranty will cover you against any manufacturer defects of the frame (structure and finish). Mishandling or deliberate modification of a frame will void the warranty.
Please note: Your frames may need to be adjusted by a professional. Select Eyewear is not responsible for the fit of your eyewear or any damage resulting from adjustments made after receiving them. Your eyewear will be delivered in new condition and in Standard Alignment.
LENS INFORMATION
DOCTOR PRESCRIPTION CHANGES
All doctor prescription changes will be covered at no additional charge for up to 45 days from date of purchase. A Return Authorization # is required for all prescription changes. Please contact us at support@selecteyewear.com to obtain a Return Authorization.
Due to the custom nature of your lenses, we are unable to cancel your lens order or make any changes to your lens order, 24 hours after your order has been placed.
Any scratching or damage to the lens that occurs due to wear and tear is the patients responsibility and is not covered under warranty.
If you are not satisfied with the vision from your eyewear, we strongly recommend you visit your prescribing doctor to verify that the correct prescription was prescribed. Since we are only filling the prescription supplied to us, we cannot be responsible for the accuracy of the prescription and how well you see with your eyewear. We are happy to try and assist in resolving any problems you are having, but refunds will not be issued for lenses purchased. Only store credit will be issued for prescription lenses.
LENS POWER RANGES INCLUDED AT NO ADDITIONAL CHARGE
- Plastic: +/-4.00 Sphere, +/-2.00 Cylinder
- Polycarbonate: +/-8.00 Sphere, +/-2.00 Cylinder
- High Index 1.67 and 1.74: +/- 8.00 Sphere, +/-2.00 Cylinder
- Prism will be an additional charge. Please contact us for pricing
For prescriptions that are out of these ranges, please contact customer support. support@selecteyewear.com.
RETURN / REFUND POLICY
Enjoy hassle-free Exchanges and Returns with our customer-first policy for frames and prescription lenses!
You have 14 days after RECEIVING your order to request a exchange or return.
Exchanges: We offer a convenient 1-time exchange, ensuring you find the perfect fit. Please note, if changing your Frame and/or Lens style, any price variances will be charged or refunded accordingly.
Frame Returns: Should you opt to return your frame without exchanging, a 10% restocking fee is applied when issuing your refund.
Lens Returns: If you wish to return your prescription lenses because you are unsatisfied or no longer need them, we will issue full store credit that can be used for future purchases. Since prescription lenses are custom-made to meet your specific requirements, refunds cannot be issued. This policy helps us uphold the highest standards of quality and personalization for your eyewear.
To return your eyewear, simply contact us to request a Return Authorization at support@selecteyewear.com
No return or exchange requests will be accepted after 14 days of customer receiving their eyewear order. We also must receive your return within 21 days of issuing the Return Authorization.
Please include a copy of the order invoice. Eyewear must be received in its original condition. All packaging received, including documentation, accessories and manuals must be returned with the product. If eyewear is damaged, it may result in a denial of refund or a partial credit. Refunds are normally issued within 1-2 business days of receipt back to the customers original form of payment.
Return shipping charges are at the customers expense. Loss or damage of products are the customer's responsibility. We strongly encourage insuring and tracking your return.
SHIPPING POLICY
We offer free shipping and delivery anywhere in the United States. Most orders ship within 3-5 business days from receiving all required information (excluding backordered items). Feel free to contact us for a more detailed estimate for delivery. All orders in the United States will be shipped via USPS. You will receive an email once your order has shipped with tracking information.
If a package is lost when shipped, we will file a claim with the shipper. This may take several weeks to get resolved and may require your assistance. Once the claim is resolved, we will replace your order and ship it to you at no additional cost. Refunds are not given for lost shipments, only replacement of product.
If you believe the product you received is defective, damaged, or not the item you ordered, you must notify us in writing within 14 days of delivery so we can address and resolve the issue.