Return Policy
Quick Summary
- Frames: Returnable within 14 days of delivery
- 10% restocking fee applies to frame returns
- Prescription lenses: Custom-made and non-refundable
- Complimentary remakes available for vision-related issues
- Full credit available toward a one-time exchange
- Return shipping costs are the responsibility of the customer
Frame Returns
Frames may be returned within 14 days of delivery, provided they are in original, unused condition with all packaging included.
Customers may return up to 3 frames per order within 14 days of delivery. Orders exceeding this limit are considered bulk purchases, and returns are limited to a maximum of 3 frames.
A 10% restocking fee will be applied to all frame returns.
Prescription Lens Returns
Prescription lenses are custom-made to your specifications and are therefore not eligible for refunds, as they cannot be resold.
However, your satisfaction is important to us:
- We offer complimentary remakes for vision-related issues, including prescription adjustments
- We provide full credit toward a one-time exchange if you prefer a different frame or lens option
Exchanges
We are happy to assist with exchanges to ensure you find the right fit and vision solution.
- Frames may be exchanged within 14 days of delivery, provided they are in original, unused condition with all packaging included.
- Exchanges are limited to one exchange per order
- Exchanges are completed using full credit from your original purchase
- Any price differences will be applied accordingly
Return Shipping
Customers are responsible for return shipping costs unless otherwise specified.
We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in transit.
How to Start a Return or Exchange
To initiate a return or exchange, please contact us:
📧 support@selecteyewear.com
📞 803-801-2020
Our team will guide you through the process.
Agreement to Policy
By placing an order with Select Eyewear, you acknowledge and agree to the terms outlined in this policy.